This Privacy Policy explains how HighSpin Casino collects, uses and protects the personal data you provide when you visit our website or open an account. We are committed to handling your information lawfully, fairly and transparently in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who We Are
HighSpin Casino is operated by Velocity Reels N.V. under a licence from the Curaçao Gaming Authority. For the purposes of data protection law, the operator is the data controller responsible for your personal data. If you have any questions about this policy, contact our support team through 24/7 LiveChat.
Information We Collect
We only collect the data we need to run your account, meet our legal duties and keep the platform secure. This falls into a few broad categories.
| Category | Examples |
|---|---|
| Identity data | Name, date of birth, and identity documents used for verification. |
| Contact data | Email address, phone number and postal address. |
| Financial data | Deposit and withdrawal methods, transactions and GBP balances. |
| Technical data | IP address, device type, browser and login records. |
| Usage data | Games played, session length and how you use the site. |
How We Use Your Data
We process your information for clear, limited purposes. Each use has a lawful basis under data protection law, whether that is performing our contract with you, meeting a legal obligation, or our legitimate business interests.
- Creating and managing your account and processing deposits and withdrawals.
- Verifying your identity and age to meet licensing, KYC and anti-money-laundering rules.
- Detecting and preventing fraud, cheating and problem gambling.
- Providing customer support and responding to your requests.
- Sending service messages and, where you have consented, marketing offers.
Cookies
Our website uses cookies and similar technologies to keep you signed in, remember your preferences and measure how the site is used. You can manage or disable cookies through your browser settings, though some features may not work correctly without them.
Sharing Your Data
We never sell your personal data. We share it only where necessary — with payment providers, identity-verification and fraud-prevention partners, our game suppliers, and regulators or law-enforcement bodies when the law requires it. Any partner that handles your data must protect it to the same standard we do.
Data Security and Retention
We protect your information with SSL encryption, access controls and secure storage. We keep personal data only for as long as needed to provide our services and satisfy legal, tax and regulatory obligations — after which it is securely deleted or anonymised.
Your Rights
Under UK data protection law you have rights over your personal data. You can exercise any of these by contacting our support team, and we will respond within the timescales the law allows.
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Request erasure of your data where there is no legal reason to keep it.
- Object to or restrict certain processing, including marketing.
- Request a copy of your data in a portable format.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version is always published on this page, so please review it periodically. Continued use of the site means you accept the current policy.